Refunds are available for:
- Duplicate charges.
- Orders that failed to fulfill (no reading delivered).
- Technical generation failures on our side.
- Accidental purchases reported within 24 hours, at the owner's discretion.
- Any rights required by applicable consumer-protection law.
Refunds are not automatic for completed digital readings you disliked in retrospect — the reading is the deliverable.
Requests are reviewed on a case-by-case basis. To request a refund, reply to your receipt email or contact us from your account.
This is a draft. Final language will be reviewed by counsel before public launch.